Privacy policy

 

PureRelief LLC ("PureRelief," "we," "us," or "our") is dedicated to protecting the privacy of visitors to our websites, including those of our Independent Contract Representatives and our mobile applications (collectively referred to as "Websites"). This Privacy Policy aims to assure you as you navigate and utilize our Websites and demonstrates our commitment to fair information practices and privacy protection.

This Privacy Policy solely pertains to our Websites and does not apply to any third-party websites that may link to or from our Websites, which may have different data collection, storage, and use practices and policies. For more details, please refer to the section on Third-Party Websites below.

Agreement to Privacy Policy

By using the Website, you affirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree to these terms, you must immediately leave the Website.

Each visit to the Website is governed by the current version of this Privacy Policy. Therefore, you should review the date of this Privacy Policy (found at the end) each time you visit to see any changes. For more information, refer to the section on Updates and Changes to the Privacy Policy below.

Children’s Privacy

PureRelief prioritizes the safety of children. Individuals under 18 cannot enroll as PureRelief Independent Contract Representatives or register as customers. Children under 13 cannot purchase products through any of our Websites. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently gathered such information, we will promptly delete it from our records. Since we do not collect data from children under 13, we have no such information to disclose to third parties.

Information Collection

PureRelief owns the Websites, including Replicated Websites. We collect information from Representatives, customers, and visitors at various points on the Websites.

Traffic Data

Like most websites, we automatically collect information such as IP addresses, domain servers, types of devices accessing the Website, and types of web browsers accessing the Website (collectively “Traffic Data”). Traffic Data is anonymous and does not personally identify you.

Cookies

A "Cookie" is a string of information that a website stores on a user’s computer, provided by the user's browser each time they submit a query to the website. Cookies identify the user as a unique user of the Website. PureRelief uses Cookies to tailor your experience on the Website to your interests, avoid showing the same messages repeatedly, and store your username for convenience. For more details, see the section on Information Use and Disclosure Practices/Traffic Data and Information Gathered Using Cookies below. If you prefer not to have Cookies placed on your computer, set your browser to refuse Cookies before accessing the Website, understanding that some features may not function properly without them. If you refuse Cookies, you accept responsibility for any resulting loss of functionality.

Personal Information

While using or visiting our Websites, you may be asked to provide personally identifiable information ("Personal Information"). Personal Information uniquely identifies, contacts, or locates an individual. It includes, but is not limited to: (1) Contact Data (such as your name, mailing address, and email address); (2) Demographic Data (such as your age, gender, profession, education level, relationship status, religious affiliation, country, state, city, and preferences); and (3) Financial Data (such as your credit/debit card number and expiration date). We do not collect Personal Information without first asking for it. The Website does not gather Personal Information without your knowledge. We may supplement your provided Personal Information with additional data from public sources or third parties. Providing Personal Information is voluntary, but refusal may prevent you from using certain features or purchasing products.

Credit Card Information

Credit card information collected during registration or for shopping cart orders is used solely to process payments and is generally not retained by us. However, you can choose to securely store your credit card information for future orders. If you register as an Independent Contract Representative or participate in an autoship program, your credit card information will be securely stored for recurring payments. You can add, edit, and delete your stored card information.

Independent Contract Representative and Customer Registration

To become an Independent Contract Representative, applicants must provide Personal Information and may need to supply their taxpayer identification number (Social Security Number or Federal Tax ID Number) for IRS non-employee compensation forms. Certain customers may need to register to purchase products directly from us ("Registered Customers") and provide Personal Information. This information helps us maintain contact and process orders.

Product or Service Purchases

When a customer, Registered Customer, or Independent Contract Representative purchases products or services through our Websites, they must provide Personal Information for billing and order fulfillment.

Public Information

The Website may feature public profiles, forums, and message boards where you can upload, post, transmit, display, perform, or distribute content, including Personal Information. Information disclosed through these features becomes public, and PureRelief cannot control its use. Exercise caution when sharing Personal Information via these features.

Information Use and Disclosure Practices

Traffic Data and Cookies

PureRelief analyzes Traffic Data and Cookies to understand Website usage patterns and trends, which helps us enhance your experience and deliver relevant content. We may occasionally publish aggregated usage trends without linking to Personal Information.

Personal Information

Personal Information collected from customers, Representatives, and Registered Customers through registrations, purchases, and surveys is used and disclosed as described in this Privacy Policy. PureRelief DOES NOT share Personal Information except as specified. We may share aggregated information with partners, vendors, or third parties, but no Personal Information is included.

Disclosure Practices

PureRelief keeps your Personal Information private and does not sell or share it with third parties, except in the following circumstances:

• Service Provision: We disclose Personal Information to those who assist us in providing services, such as hosting, billing, fulfillment, data storage, and security.
• Legal Obligations: We disclose Personal Information when required by law, court orders, or when we believe it is necessary to protect our rights, third parties, or the public.
• Law Enforcement and Regulatory Disclosures: We provide information as needed to comply with judicial and administrative orders, subpoenas, and other legal obligations, including to regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or bankruptcy, we reserve the right to transfer all Personal Information to the successor organization, subject to this Privacy Policy or a new privacy policy if you are notified and given the opportunity to opt out.
• Unpaid Accounts: We may report unpaid balances and related Personal Information to consumer credit reporting services, collection agencies, and others as permitted by law.
• Invitations: When inviting friends or family to join PureRelief, we send an email on your behalf with your name and email address.
• Lead Assignment and Representative Locator Features: We may assign sales leads to Representatives and provide prospective customers or Representatives with contact information. We also offer a Representative Locator feature on our website, sharing necessary contact information to make this feature effective.
• Downline Activity Reports: We provide information to Representatives about their downline teams to help them manage their businesses. This includes contact details and data on sales, purchases, and recruitment activity.
• Surveys: We may conduct surveys and outsource them to third parties, sharing necessary Personal Information for conducting and analyzing surveys.

Communications

Special Offers and Updates

By enrolling as a Representative, registering as a Customer, or making purchases through the Website, you consent to receive periodic communications from us and other Representatives. This includes welcoming emails, product information, special deals, and newsletters.

Service Announcements

We may occasionally send service-related announcements. Representatives generally cannot opt out of these non-promotional communications but can deactivate their account if desired.

Customer Service

PureRelief communicates with Representatives and Registered Customers via email, mail, and phone to provide services and address business-related issues. Communications with other customers are related to their product purchases.

Text Marketing & Notifications

We use the information you consent to share for our SMS marketing service, sending you order updates, marketing offers, and transactional texts, including review requests.

Online Advertising

We display ads on our Website and partner with third parties to manage ads on other sites. These third parties may collect information to provide interest-based ads tailored to your browsing history and preferences. You can opt-out of interest-based advertising through settings on your devices or via industry-developed programs like the Digital Advertising Alliance or Network Advertising Initiative.

California Residents

California residents have the right to request information about third-party disclosures for direct marketing purposes. To make such a request, email us with “California Resident” as the subject, including your name, email address, and postal address.

Miscellaneous

Dispute Resolution

This privacy policy is governed by Delaware laws. Any disputes will be resolved in Delaware courts. Each party bears their own legal fees and costs. Actions for breach of this policy must be brought individually, waiving rights to class actions.

Links

Our Websites may link to other sites. We are not responsible for the privacy practices of those sites. We encourage users to read privacy statements on any site collecting Personal Information.

Security

We implement and maintain reasonable security measures to protect your Personal Information from unauthorized access, use, modification, destruction, or disclosure.

Lost or Stolen Information

Promptly notify us if your credit, banking, or other financial information, username, or password is lost, stolen, or used without permission.

Promotional Activities

Information submitted for contests, giveaways, and other promotions will be treated in accordance with this Privacy Policy. Survey information will be used only for that survey and disclosed in aggregated form to third parties not bound by this policy.

Policy Changes

PureRelief reserves the right to amend this Privacy Policy at any time. It is your responsibility to periodically review this policy